How to Reply to Complaints and Mistakes: A Guide to Writing Difficult Emails

Student Life Learning Series

Session Is Over
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The Connector - Room 1511
Let's face it, sending and responding to emails is a large piece of our jobs. When we are faced with responding to folks about mistakes that have been made or complaints someone has, it can often be difficult to craft an email that is tactful, sincere, and solution-oriented. This session will provide attendees tangible strategies they can employ when faced with communicating challenging messages via email.
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